Summary
Enhancing HR financial processes
Problem
As the company grew, HR became overwhelming, impacting sales associates' satisfaction with inefficient processes.
Solution
Centralized platform tailored for on-site sales teams, offering quick access to paychecks and company card management.
3x
Faster Paycheck Access
100%
User Testing Satisfaction
30%
Increase of HR Productivity
Context
During the pandemic, Vega's food retail business rapid growth led to HR challenges
The urgency to efficiently manage payroll and other HR tasks arose due to rising costs and increased administrative burdens as existing manual processes proved inneficient.
Photos by Grupo Vega & Semana Económica.
Problem
Unpacking sales associates dissatisfaction
User Pain Points
Delays and unresponsiveness
On-site sales associates face daily stress due to the nature of their job, however this exacerbates when accessing company benefits or paycheck details, due to back and forth HR interactions.
Demotivating work environment
The continuous delays and unresponsiveness in HR processes create frustration and demotivation among sales associates, leading to a negative work environment.
Business Impact
Inefficiencies cost more
Managing paychecks and company cards manually leads to unnecessary expenses, team dissatisfaction, and potentially a higher turnover rate impacting the company's health and image.
Risk of errors and incompliance
Manual processes heighten the risk of errors and compliance issues in payroll and company card management, potentially resulting in legal and financial consequences.
How might we streamline HR financial processes for an enjoyable employee experience?
Automated Processes
Effortless Self-Management
Transparent and Clear Info
Solution
A transparent space to fuel HR and employees synergy
1. Quick paycheck downloads
Effortless paycheck access
Centralized access to all paychecks for hassle-free download and reducing back-and-forth with HR.
2. Instant credit processing
Taking control for quick credit requests
Empowering sales associates to issue their own company credit requests in a few steps and avoiding delays.
3. Transparent credit monitoring
Streamlined card management
By giving sales associates full transparency over their credit requests and debts, we reduce dependence on HR, and foster a positive work environment.
Reflection
Project Takeaways
Is not all about the end user
For a sustainable solution, I considered our stakeholder map, balancing sales associates' need for quick access, HR's desire for workload relief, and client's cost and employee satisfaction goals.
Developing with user context in mind
We prioritized a mobile-first approach, informed by research on sales associates' work habits, ensuring seamless integration with their on-the-go routines.
Cultivating a culture of innovation
This was one of the first UX driven projects for internal use in Vega. By regularly sharing research insights, we showcased the benefits of our approach, built trust, and paved the way for future initiatives.
